From interviews with facility managers:

I once had a high-value tenant threaten to break their lease because sand from the parking lot made our lobby feel perpetually dirty. That's the reality on Cape Cod—salt, sand, and seasonal surges require a smarter approach than a generic cleaning plan. This is the playbook I built to scope work correctly, set SLAs that hold up in August, and choose a partner who proves their value with inspection-based data, not just promises.

Scope of Work (Cape Cod Realities)

01

Your scope needs to account for the unique challenges of the Cape.

Entryways & Lobbies: Focus on sand and moisture mitigation with high-performance matting and frequent floor care.

Windows & Frames: Schedule routine salt-spray removal to prevent etching and corrosion on glass and metal frames.

Seasonal Surges: Plan for increased service frequency for restrooms and common areas from Memorial Day to Labor Day.

Tenant Compliance: If you have medical or financial tenants, ensure your vendor can meet their specific compliance needs, like using EPA List N disinfectants with correct dwell times.

Waste Streams: Manage seasonal overflow of trash and recycling, especially in multi-tenant or hospitality settings.

02

SLAs, KPIs & Quality Proof

Move beyond "looks clean." Demand data you can track.

KPIs: Target a restroom supply stockout rate of <1%, track entry mat sand-load scores after peak hours, and verify a 100% seasonal deep clean completion rate by Memorial Day.

QA Program: Require weekly supervisor inspections with photo logs, especially for high-traffic zones. All findings should trigger a documented corrective action within 24 hours.

Reporting: A simple monthly dashboard showing inspection trends and corrective action close-out times is non-negotiable.

03

Cost Drivers

Service Frequency: Daily vs. 3x/week is the biggest lever, but consider adding a day porter just for the summer peak.

Bridge Travel Time: Labor costs can increase if crews are stuck in peak season traffic crossing the Sagamore or Bourne.

Salt-Haze Window Cleaning: Budgeting for quarterly or even bi-monthly exterior glass cleaning is a must on the coast.

Specialty Floors: VCT, stone, or hardwood require periodic machine work that impacts the budget.

Security Needs: Screened, badged crews for sensitive tenant spaces will carry a premium.

Field Walk-Through Checklist

04

1 - Map high-traffic zones and note entry points where sand and water accumulate.

2 - Inventory all exterior glass and metal frames, noting accessibility and signs of salt corrosion.

3 - Identify specialty floors that need manufacturer-approved care methods.

4 - List all security requirements, including key control, badging, and any escort-only zones.

5 - Review the event calendar and seasonal tenant schedules to anticipate service peaks.

Step Vendor Vetting

05

1 - Request Cape-specific references for buildings with similar seasonality and public traffic.

2 - Ask to see their written seasonal staffing plan for July and August, including their strategy for managing call-outs.

3 - Review a sample inspection report with photo logs and documented corrective actions.

4 - Verify their screening and badging policy and their written key control procedures.

5 - Get a clear escalation matrix with named contacts and guaranteed response times.

Faq

Frequently Asked Questions

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