Frequently Asked Questions
Get answers to common questions about ATA Cleaning Services. From pricing and contracts to compliance and quality assurance.
Everything You Need to Know
Browse our comprehensive FAQ section or contact us directly for personalized answers
to your specific facility cleaning needs.
Services & Pricing
What size facilities do you clean?
We specialize in large commercial facilities of 20,000+ square feet. This includes office buildings, healthcare facilities, manufacturing plants, educational institutions, and government buildings across New England.
How is your pricing structured?
Our pricing is based on square footage, frequency of service, and specific requirements. Typical rates start at $0.08 per square foot for facilities over 20,000 sq. ft. We provide detailed quotes after a facility walkthrough to ensure accurate pricing.
Do you provide all cleaning supplies and equipment?
Yes, we provide all professional-grade cleaning supplies, equipment, and consumables. Our purchasing includes environmentally friendly products whenever possible.
What services are included in your standard contract?
Standard services include daily janitorial cleaning, restroom sanitation, trash removal, vacuuming, mopping, dusting, and basic floor care. Specialized services such as window washing and carpet cleaning can be added.
Contracts & Scheduling
What contract terms do you offer?
We offer flexible contracts from 12 months to multi-year agreements. Longer contracts often provide better pricing. Month-to-month options are available in special cases.
How quickly can you start service?
We can typically begin service within 7–10 business days after contract signing. For urgent needs, we offer 24/7 response and mobilize within 4 hours.
Can you work around our business hours?
Yes, we provide cleaning during off-hours, evenings, weekends, or whenever works best for your operations.
What happens if we’re not satisfied with the service?
We offer a 100% satisfaction guarantee. If not satisfied, we’ll return within 24 hours to address issues at no additional cost.
Compliance & Certifications
Are you insured and bonded?
Yes. $2M liability insurance and $500K workers’ compensation coverage. Fully bonded.
Do you provide HIPAA-compliant cleaning for healthcare facilities?
Yes. Our team is HIPAA-certified and trained in healthcare cleaning protocols, including infection prevention and cross-contamination.
Are your employees background checked?
Yes. Comprehensive checks for all ATA employees. For high-security environments, we provide security clearance-capable staff.
What safety certifications do you maintain?
OSHA 10-hour certified. Staff trained in handling hazardous materials, bloodborne pathogens, and green cleaning protocols.
Quality & Performance
How do you ensure consistent quality?
We use a multi-layered QA system: regular inspections, client feedback, and owner oversight. Assigned team leaders conduct quality checks and maintain communication.
What cleaning products do you use?
Professional-grade, EPA-approved products. Hospital-grade disinfectants for healthcare facilities (78%+ bacterial reduction). We can use green cleaning options on request.
Do you provide detailed reporting?
Yes. Detailed service reports, inspection checklists, compliance documentation, and photos.
How do you handle special requests or emergency cleaning?
We maintain 24/7 emergency response and mobilize within 4 hours.
Getting Started
What information do you need to provide a quote?
Facility size (sq. footage), cleaning frequency, and services needed. We provide quotes within 4 hours of a walkthrough.
Do you provide references from current clients?
Yes. 99%+ retention rate. References available.
Can you work with our existing vendor management system?
Yes. We integrate with contracting procedures and vendor systems.
What makes ATA different from other cleaning companies?
Owner-managed, strong client relationships, transparent pricing, and New England presence enabling rapid response.
Still Have Questions?
Our team is ready to provide personalized answers to your specific facility needs.
Call Direct
Speak directly with our
owner-managers
(508) 783-7448
Site Visit
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Schedule Visit